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Master Account Suspension Request

  • Updated

If you wish to suspend your AeyeScan master account, please contact us via email according to the “How to request master account suspension” below.

 

Notes and Supplementary Information
  • When the master account is suspended, the sub-accounts will also be suspended at the same time.
  • Once the account is deactivated, you will no longer be able to log on to AeyeScan.
  • If you wish to deactivate sub-accounts individually, you can do so from the following screen
  • Account > Sub-Account

 

How to apply for master account suspension

  • Recipient's email address
  • Applicant's email address
    • Please send us an e-mail from one of the following e-mail addresses
      If this is difficult, please explain the reason for the difference in the source email address in the body of the application.
      • E-mail address associated with the Master Account ID (*1)
      • The email address of the “person responsible for the application” entered in the AeyeScan application form at the time of signing the contract
      • E-mail address of the “person in charge” entered in the AeyeScan application form at the time of contract
  • Subject
    • AeyeScan Master Account Suspension Request
  • Main text
    • Company Name:
    • Applicant Name:
    • Applicant's e-mail address: (Please enter the same e-mail address as the applicant's e-mail address)
    • Date of Application:
    • Master Account ID (*1):
    • Expiration Date (*1):
    • Description of application: I am applying to suspend my AeyeScan master account.

Supplementary Information

*1 We will contact you by e-mail when you sign the contract.

 

How to Apply to Reopen a Master Account

If you wish to resume your master account after it has been suspended, please change the “Subject” and “Details of Application” in the “How to Request Master Account Suspension” section to the following and send it to us by e-mail.

  • Subject
    • AeyeScan Master Account Reopening Request
  • Main text
    • Description of application: I would like to request the reactivation of my AeyeScan master account.

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